|
Job #:
|
794216
|
|
Title:
|
Administrative Assistant
|
|
Location:
|
Walker, MI
|
|
Salary Range:
|
17.15
|
|
Position:
|
Administrative Assistant
|
|
Description:
|
|
Job Summary: Join a world leader in aluminum extrusion framing systems for the sign industry, as we pride ourselves on exceeding customer expectations. As a Technical Account Manager you'll play a vital role as a liaison between company and our customers, providing comprehensive support and valuable insights about our extensive signage systems and products. Key Responsibilities: - Assist customers by providing detailed technical information and support regarding product lines, including Econo Comp, Standard, Commercial, and Architectural systems.
- Process quotes, orders, and information requests via website, emails, and phone.
- Manage and track orders throughout the process, ensuring timely updates to customers.
- Provide solutions for installation and maintenance issues, and handle post-shipment concerns including technical support, returns, and damage inquiries.
- Collaborate with sales and technical teams to address customer feedback efficiently.
- Maintain detailed records of customer interactions using CRM systems while ensuring swift response times.
- Stay informed on the latest product developments and industry trends to offer relevant insights.
Qualifications: Previous experience in customer service, customer-facing roles, or sales. Strong written and verbal communication skills. Proficient in computer use and CRM systems. Mechanical and math aptitude with a focus on technical learning. Active listening skills with the ability to empathize with customer needs. Strong ability to multitask and work in a fast-paced environment. Proven work and attendance record. Teamwork-oriented with the ability to contribute to a collaborative environment.
|
|
Requirements:
|
|
|
|
Job Type:
|
Temp to Hire
|
|
Post Date:
|
08/01/2025
|
|
